EXCHANGE & REFUND POLICY

At CLASSCAD, we aim to deliver high-quality products and a smooth shopping experience. 
Please review our exchange and refund guidelines below.

For any exchange or return request, please contact us within 7 days of delivery:

Email: support@classcad.com  
WhatsApp / Call: +91 9327714897  
Working Hours: 10 AM – 7 PM (Monday to Friday)

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RETURN & EXCHANGE WINDOW

• Requests must be raised within 7 days of delivery (including the day of delivery).
• Requests raised after 7 days will not be accepted.

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SIZE EXCHANGE POLICY

We offer a 7-day size exchange.

• Free exchange is available only for size issues.
• No refunds are provided for size-related requests.
• Reverse pickup will be arranged by us.
• Exchange can be processed only once per order.

If the requested size is unavailable, a store credit may be issued.

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WRONG PRODUCT RECEIVED

If you receive an incorrect product:

• Contact us within 7 days of delivery.
• Reverse pickup will be arranged at no additional cost.
• A correct replacement will be dispatched after verification.

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REFUND POLICY (DAMAGED / DEFECTIVE ITEMS ONLY)

Refunds are provided only in cases of:

• Damaged product received  
• Manufacturing defect  
• Incorrect item delivered  

To request a refund:

• Contact us within 7 days of delivery  
• Share your Order ID  
• Provide clear photos and an unboxing video of the package  

Once verified and approved:

• Refund will be processed within 5–7 business days  
• Refund will be credited to the original payment method  
• For COD orders, refund will be transferred to the customer’s bank account  

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NON-RETURNABLE / NON-REFUNDABLE CASES

We do not offer refunds or returns for:

• Change of mind  
• Ordering the wrong size (exchange only)  
• Minor color variations due to lighting or screen settings  
• Products purchased during sale or using discount codes  
• Products that have been used, washed, or damaged after delivery  

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PRODUCT CONDITION REQUIREMENTS

To be eligible for exchange or refund:

• Product must be unused and unwashed  
• Original tags and packaging must be intact  
• Product must be properly packed for reverse pickup  

CLASSCAD reserves the right to reject returns that do not meet these conditions.

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IMPORTANT NOTE

Please do not accept visibly damaged packages at the time of delivery. 
If accepted, it may affect eligibility for claims.